Booking Policies
Last Updated: March 25th, 2023.
For your convenience, below are a few details and information to help you plan your stay with us at our La Crosse Bed and Breakfast.
Occupancy: All of our rooms (and rates) are based on Single or Double Occupancy only. Due to health code regulations we cannot and do not accommodate more than two persons to a room.
Castle La Crosse is not an event space: Though we love sharing the Castle with our guests, we are not an event space for weddings, receptions, meetings or other gatherings.
Check-in is 3:00 p.m. – 6:00 p.m. Monday through Sunday. Please notify us no less than 24 hours in advance if a late check-in will be required. Please contact us directly if your arrival time will be outside the stated window of 3:00 p.m. – 6:00 p.m. Please be advised before making your reservation that we do not accept arrivals past 10:30pm.
Check out is at 11:00 a.m. Thank you in advance for respecting our check out time. Due to high turnover and incoming reservations we are unable to accommodate departures past 11:00 a.m.
As we prepare your room for arrival, we are closed for check-ins and bag-drops between the hours of 11:00 am to 3:00 pm. Guests will only be allowed early check-in when prearranged with the Innkeeper or when they have purchased an Early Check-In when they make their reservations online, in the Amenities sections of the reservations process.
Deposits: A 100% deposit of your total stay will be billed for all single or multiple night(s) booking(s) and will be charged at the time of your reservation/booking. We accept Visa, MasterCard, AMEX, Discover. Rates and policies are based on double occupancy only and are subject to change at any time. If you are using a Gift Certificate, please contact us directly prior to booking your stay.
NOTE: Our reservation system automatically bills your credit card when booking online ***
Reservations: We may require a two-night minimum stay on weekends (or holidays/special events). A two-night weekend stay may include Thursday-Friday, Friday-Saturday, or Saturday-Sunday. Weekend rates will be charged for each night. Holidays and special event days will be charged at the weekend rate, and may require a minimum two-night stay. All rates are subject to change based on availability and holiday/event dates. Certain dates may be non-refundable.
Cancellations: A full refund of your reservation for a single or multiple-night stay (less a $75/per room/per day transaction fee) is granted at 31 or more days in advance of your scheduled arrival. All cancellations received 30 days or less prior to your scheduled date of arrival will be charged for the full dates/balance of your reservation, including any add-ons. If a gift certificate is used for your stay, the value of the certificate will be retained to cover the cancellation fee and/or entire cost of the reservation and will no longer be valid.
Please note: Our regular cancellation policy does not apply to Special Events or Special Days…which may include New Years Eve/Day, February 13/14, Presidents Day Weekend (Thursday-Monday), Moses Conference, Mothers Day/Graduation Weekend (Friday-Saturday),Memorial Day Holiday Weekend (Thursday-Monday), Fourth of July (July 3rd-6th), Labor Day Holiday Weekend (Thursday – Monday), All Weekend Stays in October, Thanksgiving Holiday (Thursday only) and all days 12/24 – 12/31. Guests who purchase a stay on these particular dates forfeit any and all refund(s) when they make their reservation. Guests that need to cancel for one of these dates must call in advance and may be offered a credit towards a future stay at the discretion of the Innkeeper.
It is our primary desire and goal to have our guests join us as scheduled, however cancellations greatly affect a small B&B like ours. Castle La Crosse is low-inventory property and unlike most hotels, we do not over book our room inventory, nor have a high volume of rooms to offer like a hotel. When we guarantee an accommodation we enter into a contract with our guests, and your room will not be booked to another party. We remove that room from our available inventory and thus lose the opportunity to sell it to others and guaranteeing you the particular room of your choice; that is why is is important for the guarantee to be honored both ways. Because we strictly adhere to our policy, we strongly recommend travel insurance for the unexpected life events(illness, death, accident and other causes).
Third Party Gift Certificates: WE MUST BE ADVISED OF GIFT CERTIFICATE USE PRIOR TO BOOKING YOUR STAY.
WE WILL ONLY ACCEPT ONE (1) GIFT CERTIFICATE of any kind. Multiple certificates cannot be used per stay. Gift certificates are valid for a Room Stay only and cannot be applied toward the purchase of merchandise or package items.
Castle La Crosse Gift Certificates: Our reservation system automatically bills your credit card when booking online, therefore WE MUST BE ADVISED OF GIFT CERTIFICATE USE PRIOR TO BOOKING YOUR STAY ONLINE. Please CALL US to make your reservation when using a gift certificate any kind. The entire balance of the gift certificate will be applied at the time of booking. Any booking made online when a gift certificate is to be applied will be assessed a minimum fee of $7.50 to process any refunds or credits to a credit card. Gift certificates are valid for use on a room stay only and cannot be used toward the purchase of merchandise or package discounts. Only one (1) gift certificate may be applied or used per stay. Rate and/or room discounts, special packages or specials will not be applied or available when a gift certificate of any type is used under any circumstances. This includes mid-week specials or other advertised specials/packages. Restrictions are noted on the certificate. Use of a gift certificate must be advised at the time of the booking, and a two night minimum stay may be required based on occupancy and date of reservation. Innkeeper reserves the right to refuse a gift certificate for any reason they may find valid, including expiring certificates that are no longer valid.
BLACK OUT DATES INCLUDE, BUT ARE NOT LIMITED TO: The week following Christmas through New Year’s Eve (12/26-1/1), Valentine’s Day, President’s Day Weekend, Memorial Day, Fourth of July, Labor Day or any special event weekend. NO EXCEPTIONS WILL BE MADE. Any fees such as cancellation or re-booking, etc. will be deducted from the original amount of the certificate if necessary. Gift Certificates cannot be transferred to another party if the recipient is unable or unwilling to use the certificate. Lost or stolen gift certificates will not be replaced.
Quiet Season and High Season: We are somewhat flexible on our two-night weekend stay policy during our Quiet Season; please inquire – some restrictions may apply. Holidays and special events, as well as gift certificate usage, are exceptions and will require a two night weekend stay. Holidays and special event days will be charged at the weekend rate, and may require a minimum two-night stay. Holiday weekends may include but are not limited to December 26 through January 1, Valentine’s Day, President’s Day, Memorial Day, Fourth of July, Labor Day, etc.
Travel Insurance: We highly recommend purchasing Travel Insurance as our cancellation policy will be strictly enforced. We are not affiliated with, nor recommend, any particular travel insurance company. We are providing some travel insurance options for consideration in respect to our strict cancellation policy.
http://www.allianztraveinsurance.com
http://www.travelexinsurance.com
Exclusivity: Rooms and use of the Castle are for REGISTERED GUESTS of Castle La Crosse Bed & Breakfast only. For the comfort, convenience, respect of privacy, and to ensure a quiet, quality stay for all of our guests, we ask that you do not bring in guests, friends or family that you are visiting in the area without prior approval. We are happy to pre-arrange a tour of the common areas of the Inn with advance notice.
We do not accept full-house rentals.
We are a Smoke-Free Facility: Castle La Crosse is proud to offer a smoke-free environment. Smoking (of any kind) is not permitted in guest rooms, on guest room balconies, indoor or outdoor public areas, nor anywhere on our grounds where it may impact other guests or pose a fire hazard. We will assess a $750 fee to your credit card for any violations of our no smoking policy and we reserve the right to ask you to leave the premises immediately per Castle policies and Wisconsin State Law. A $500 fine will be charged to your final bill for special cleaning of the Castle.
NOTE: Our non-smoking policy includes all types of tobacco, as well as e-cigarettes and vaping devices. Many non-smokers are very sensitive to all types of cigarettes and tobacco, including vaping devices.
Occupancy: All of our rooms (and rates) are based on Single or Double Occupancy only. Due to health code regulations we cannot and do not accommodate more than two persons to a room.
Children: Young adults age 14 and over are permitted. Our Inn is designed for a quiet getaway for our adult guests. We reserve the right to accept or reject a booking if we believe it may impact a romantic retreat. Sorry, we are not childproofed and are unable to accommodate small children. Violation of this policy may result in being asked to depart the Inn.
Pets: We are the ultimate animal lovers; however, for the safety, comfort, and convenience of our guests, we regret that we do not allow pets.
Breakfast: We offer our guests a traditional dining room service of our full multi-course breakfast included in your stay. For a wonderful, private add-on enhancement, we offer breakfast delivery to your door as well. Please refer to the “Dining” tab of our website for additional information and menu details.
Drunk or Disorderly Conduct: Loud or Disorderly conduct is unacceptable at Castle La Crosse. Guests that are drunk or appear overly-intoxicated may be a danger to themselves, other guests or our property. Disorderly guests may be asked to leave the premises at any hour and a surcharge equal to the entire room rental cost may be added to their bill. Property damage will be assessed, photographed and added to their bill. In consideration of all guests, a night-time quiet period between 10:00 p.m. and 6:00 a.m. is enforced.
Candles: As required by law and fire code, and for the safety and security of all of our guests, we are unable to allow the use of open flames such as candles, etc.
Oils/Lotions: Use of any oils that contain Grapeseed Oil are not allowed. We have discovered that this type of oil causes PERMANENT damage to linens.
Parking: Please pull into the driveway to the side of the house which leads to our private parking area. There are no assigned spaces, however, please be sure to leave room for others to park safely. We may ask you to move your vehicle if you are taking up more than the necessary space for one vehicle in order to make room for all guests. We ask that our guests be thoughtful of each other. We have no on-street parking. Please do not park in the driveway preventing other guests from entering and exciting. No loud music is permitted from vehicles in the parking area. Car alarms should be used carefully so as not to disturb other guests by accidentally setting off your alarm. Parking your vehicle on the street is at the owners risk and we assume no responsibility.
In our efforts toward environmental responsibility, we use only green cleaners. Please ask our staff for details on any product used at the Castle as we proudly offer the best products available for our guests’ personal care.
Rules and policies stated above are subject to change based on the discretion of Castle La Crosse and its representative(s). Be advised our policies may not be accurately reflected in content and it may be best to speak directly with a representative(s) for the most suitable information.
